Omnichannel Voice | Starter Tool Kit - Basic Concepts
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MicrosoftVitaRox
Omnichannel Voice | Starter Tool Kit - Basic Concepts
Enable your customer service representatives to communicate with customers on the phone to resolve issues using the voice channel in Dynamics 365 Customer Service. Chapters 00:00 - Introduction 01:00 - Considerations and Concepts 03:16 - Implementation Scenarios Recommended resources Voice channel in Omnichannel for Customer Service | Microsoft ...
Mar 30, 2023
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