The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

New Majesco research finds insurers achieving stronger growth are aligning operating model transformation with cloud- and AI-native technology foundations. Majesco, the insurance industry’s foremost ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Let's keep it real. Many of the larger established financial institutions are floundering in this era of disruption as fintechs and nimble startups keep slicing off pieces of the financial services ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Casey's General Stores, Inc. CASY has a strong business operating model that includes omnichannel capabilities, enhanced customer reach and private-label offerings. These elements help the company ...