Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...

With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

On May 30, the U.K.’s Office of Government Commerce replaced the current eight-book ITIL library – a set of rules for how to deliver IT services more efficiently by improving management processes ...

So when I came here 5 years ago we had maybe 30 servers. We've now got hundreds and our procedures (using the word with a grain of salt) are not scaling well. We're about to have an influx of ~200 ...