What are news readers to make of quotation marks in an article or headline? It seems a simple question, but this punctuation occasionally causes a misimpression. The issue arose recently after The ...

To manually insert smart quotes, the keyboard must have a numeric keypad, and you must activate the Num Lock key. To use the numeric codes, press and hold the Alt key, then type the four-digit ...

What reporters put between quotation marks isn't simply a quotation. It's a choice about what they believe the person said -- or should have said. Post staff members disagree among themselves and some ...