The evolution of customer engagement has reached an inflection point where success is no longer determined by the volume of data collected, but by how effectively organizations can translate that data ...

We are excited to show how AI-powered contact center technology can help businesses improve customer experience, ...

Partnership combines JRNI’s leading Customer Engagement Platform for scheduling appointments, events, and queuing with Mad Mobile’s leading Retail Associate Platform for managing customer shopping ...

As the company ramps up sales of its ‘Rise with SAP’ cloud migration/digital transformation offerings, SAP is focused on simplifying interactions with partners. SAP is making significant changes to ...

Google Cloud CEO Thomas Kurian tells CRN about his channel goal to attach 100 percent of customer engagements to a partner, while also touting ‘zero channel conflict’ in the sales field. CEO Thomas ...

Opinions expressed by Entrepreneur contributors are their own. With customer data having gone back underground, the magical genie is back in the bottle. That means now is the time to prove that as ...

Leading the way in social media engagement, SOCi offers Beta opportunity for latest Genius enhancement SAN DIEGO, Aug. 29, 2023 /PRNewswire/ -- SOCi Inc., a leading CoMarketing Cloud for ...