The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

Companies procuring or providing Software-as-a Service (SaaS) technology need some form of contract to govern the relationship between the SaaS provider and customer. As with many intellectual ...

NEEDHAM, Mass.--(BUSINESS WIRE)--The Cloud Standards Customer Council™ (CSCC™) has published version 2.0 of Public Cloud Service Agreements: What to Expect and What to Negotiate. The guide contains a ...

Cloud service level agreements (SLAs) are common – but how well do they protect you, the customer? SLAs typically focus on performance, offering assurances of 99.9% or higher cloud service ...

So you’ve heard how this great new thing called cloud computing provides benefits such as rapid deployment, flexible scalability and low start-up cost. Sounds like a no-brainer, and you should sign up ...

Part 1 of this three-part series discusses the fuzziness — or the flexibility, depending on one’s point of view — of the definition of “cloud computing.” Part 2 provides a snapshot of some of the ...

D-Wave's cloud service offers 99.9% uptime and availability with subsecond solve times even under heavy customer usage PALO ALTO, Calif.--(BUSINESS WIRE)-- D-Wave Quantum Inc. (NYSE: QBTS) (“D-Wave” ...